Coaching Policies and Guidelines

These Policies are subject to change at anytime.

My Guarantee: If I cancel a session for any reason I will issue you a full refund (prorated for that session) or free rescheduling.

Cancellation Policy:
If you cancel an appointment there will be a 40% cancellation fee.
Cancellations with less than a 24 hour notice will be charged the full price of the session.
If you have prepaid for multiple sessions this fee will be prorated to not include the cost of any sessions you have already used..


Rescheduling Policy:
If needed please try to reschedule 48-72 hours ahead of your appointment time.
If less than a 12 hour notice is given for rescheduling, you will forfeit that session with no refund. 

Late For Session Policy:
To respect the time of my other clients please understand that if you are late for your scheduled appointment time we will still finish your session at the original time.
- If you are 20 or more minutes late for a session scheduled to be 1 hour, the session will be canceled for no refund.
- If you are 10 or more minutes late for a session scheduled to be 30 minutes, the session will be canceled for no refund.
- 15 minute sessions must be on time.

GUIDELINES:

Welcome!

I have positive expectations for a coaching relationship that helps you to create the life YOU want to live. To partner together professionally, I want you to be familiar with the following guidelines.

Terms of Coaching:

I invite you to think of Coaching as a process. Many people create change for themselves in a short time. However, to refine and sustain the change can take several months. Although not binding, I would ask that you expect our Coaching relationship to last at least 4-8 sessions.

Procedure:
Upon scheduling your appointment you will receive 2 emails. One will be from "Inquire Within Collective" and will contain your order details/ receipt. The other email will be from "Sesami"; this is the app that our appointments are scheduled through.

Within the "Sesami" email you will receive my phone number as well as a "Zoom Video Call" link. For phone sessions, I will call you at the scheduled time. For Video Call sessions you just need to click the provided link a couple minutes prior to our session and I will start the session at the scheduled time.

In the "Sesami" email there will also be a Google Drive link to a short questionnaire. Please fill this out and email it to me prior to our session.

Please note that any emails that you send in response to the "Sesami" email, I will not receive.
Contact me at: brett@inquirewithincollective.com

Problems:
If I ever say or do anything that upsets you or doesn't feel right, please bring it to my attention so that we can resolve it as soon as possible. My objective is to have a coaching relationship that is fully open, honest, real and trusting in our communication styles. We should both realize that communication via telephone or email entails extra challenges since we cannot see body language, facial expressions, etc. Therefore, we give each other plenty of latitude and promptly ask for clarification if there is a miscommunication.

Coach:
I agree to serve as your Coach - to partner with you to identify and achieve your personal and/or professional goals.

As your Coach, I cannot guarantee results. You will create powerful results by having the courage and determination to forward the action in your life.

During the time we spend together in our coaching sessions, I will devote my time, thoughts, and energy to you, exclusively.

I am a Coach, not a psychotherapist or physician, and I am not trained in diagnosing psychological or medical conditions. If any issues come up for you that should be handled by a licensed therapist or physician, I insist that you must attend to your health by contacting the appropriate professional.

As your Coach, I will bring attentive listening, understanding, belief in you and commitment to your success. You can expect me to challenge you, offer fresh perspectives, make requests (including assigning homework), acknowledge your wins, and guarantee utmost confidentiality (to the fullest extent of the law, and so long as I don't fear for your or another's safety) in this powerful, sacred relationship.

Client:
I am motivated and committed to taking action on my determined personal and professional goals. I realize that anything less than my intentional full participation will not lead to my success.

I accept full responsibility for myself and any actions I take that might result from Coaching.

I agree to honor my scheduled session times.

I will make every effort to do the practice assignments and to be kind to myself and approach the practice with kindness, self-compassion, openness and non-judgment.